careers

Customer Service Representative HVAC

description

Full job description

Are you looking for a growing industry with unlimited potential? If so… Habegger Has It!

Habegger Corporation is a dynamic sales and wholesale HVAC distribution company that is nationally recognized as an industry leader. Habegger Corporation is family owned and run. Habegger is the 7th largest HVAC distributor in the U.S. and the largest independent Bryant distributor in North America. In 2022 Habegger celebrated it's 70th anniversary of serving customers first. We employ over 650 people with over 14,000 cumulative years of HVAC expertise. The Habegger Corporation is an award winning company, receiving consistent recognition, awards and accolades from our manufacturing partners and other industry organizations.

Job Description:

A Customer Service Representative – HVAC is responsible, organized, and customer service oriented. As a CSR, you will be the face for customer order fulfillment and interfacing via phone, email, and in person. The goal for this position is to provide our customers with a quality customer experience that will create long-term customer relationships.

The primary duties of a CSR include the following: interfacing with customers and maintaining customer relationships, processing and fulfilling customer orders, and creating impactful experiences for our customers.

Customer experience is top priority which requires Customer Service Representatives to have a great understanding of the customer’s needs and the ability to exceed their expectations. Furthermore, timeliness, promptness, and cleanliness for all aspects of the daily duties are required.

Key Attributes:

  • Unmatched customer experience skills
  • Strong computer skills
  • Positive attitude
  • Ability to interface with customers internally and externally
  • Safety and team oriented
  • Clean, organize, and maintain all equipment/products
  • Maintain a professional appearance
  • Excellent verbal communication skills
  • Want to grow within the company
  • Sense of urgency

Qualifications:

  • High School Diploma or GED required
  • HVAC industry experience preferred
  • Customer Service experience preferred
  • Experience communicating with customers via phone, and email
  • Experience problem solving to meet customer needs
  • Some heavy lifting is required

Habegger is an Equal Opportunity Employer

benefits

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Habegger is an Equal Opportunity Employer