Thursday, November 03
8:00 AM - 5:00 PM - Eastern Time (US & Canada)
11413 Enterprise Park Dr.
Cincinnati, OH 45241
Other
Class Description:
The CSR or Dispatcher is the hub of every company. Their success leads to a company that enjoys the fruits of growth. This two-day workshop will emphasize the CSR/Dispatcher’s strengths, encourage internal growth, and offer practical changes that will radiate throughout the company.
Attending this two-day workshop will strengthen the CSR/Dispatcher, which in turn will
improve company efficiency along with the bottom line.
ATTENDEES WILL LEARN:
• Engaged Customer Service through scripts
• How to create lifelong customers
• To improve Dispatch processes
• Social Media Marketing
• Productivity through focused priorities
• Service Leadership - internal & external customers
• How to create & implement a true action plan
This class qualifies for:
16 FAD Credit Hours
16 NATE Credit Hours
Cancellations must be made three (3) business days in advance of class date to avoid being charged full price for the class.
