Thursday, April 27
12:00 PM - 3:00 PM - Central Time (US & Canada)
2900 Old Rochester Rd.
Springfield, IL 62703
Virtual Workshop, April 26th-27th, 1:00 PM – 4:00 PM Eastern
IF YOU ARE NOT A CONTRACTOR UNIVERSITY MEMBER,
PLEASE CALL 866-502-2021 TO REGISTER FOR THIS WORKSHOP.
PLEASE REFERENCE “HABEGGER” WHEN SIGNING UP.
COURSE DESCRIPTION:
In this virtual workshop, you’ll learn and role play communication processes, social styles and personalities, as well as how
to build better customer relationships and, in turn, build and improve your brand. We will also foster a deeper understanding of consumer behaviors & interests; questioning techniques; sales processes; selling techniques; and how to use them all to better serve your customers while increasing sales. Technicians will learn and have materials to use that can help them sell more equipment, create more leads, create more accessory sales, and sell more maintenance agreements.
PRESENTER: Russ Horrocks (Vice President, Flow Odyssey)
Russ Horrocks emerged as one of the most successful Comfort Advisors in America in the mid-90’s. Russ quickly took to sharing his unique knowledge of buyer psychology with sales forces across the country. He turned his profession into a passion, educating and coaching in-home sales and service advisors to understand the critical skills necessary to achieve results far exceeding personal mindset limitations and corporate expectations.
Most trainers preach about product and process. Russ teaches and coaches his sales and service protégés not only about what to do in the home and how to do to it, but more importantly, why. Why leads to a purpose allowing the people his students serve to build a strong connection based on a position of trust, confidence, competence and credibility. When matched with the creative execution of a process built to work with human nature and how people want to buy, it yields explosive growth.
Having mastered the sales process, in 2011 Russ joined with business development specialist, Drew Cameron, as Vice President of Flow Odyssey to help clients enhance the performance of their entire business, and transcend growing one person or department at a time. Together they work in the trenches with their clients in every facet of building successful home services businesses.
Clients embrace Russ’ detailed holistic approach to assessing a company’s people, present state and potential. Drawing a blueprint for success, he collaborates with clients onsite, online, and on-the-phone to achieve operational excellence with a hands-on strategic approach to growing people and implementing profit-based processes and systems. Clients benefit from Russ’ 20 years of knowledge and national experience, along with his relentless pursuit of building happy, effective, top-performing professionals and developing a culture of success and achievement.
QUESTIONS? Contact Member Services
866-502-2021 | memberservices@egia.org
To Learn More and Register, Visit mycontractoruniversity.com/habeggerskills
