At The Habegger Corporation, we are committed to supporting HVAC contractors and businesses with high-quality HVAC parts, heating and cooling equipment, and contractor supplies. To provide the best service, we have established the following returns and shipping policy.

General Requirements for Returns

• Manager Approval Required: All returns must be pre-approved by the store manager.
• Condition of Items: Returned HVAC products must be unused, undamaged, and in their original packaging.
• Non-Returnable Items: Installed, used, damaged, obsolete, discontinued, or special-handling items are not returnable. This includes items such as cut copper, wiring, and opened electrical parts.
• Freight & Handling: Shipping and handling charges are non-refundable.

Standard Stock Item Returns

• Within 30 Days: Returns are accepted at no charge.
• 31–90 Days: Returns may be accepted with a 20% restocking fee.
• Over 90 Days: Returns are not accepted unless approved in writing by management.

Special Order HVAC Products

• Restocking Fee: Special order items are subject to a 35% restocking fee, provided the manufacturer accepts the return.
• Non-Returnable: If the manufacturer does not allow returns, the product is non-returnable.
• Freight Deduction: Additional freight charges to return special-order HVAC equipment to the manufacturer will be deducted from the refund or credit.

Payment Requirements:

• COD Customers: Payment is required upfront for all special orders. If returned and accepted, credit (minus restocking and freight) will be issued to the account or the original credit card on file.
• Terms Customers: Credits are applied to the customer's account once the manufacturer return is processed.

Refunds & Credits

• Credit to Account: Unless otherwise requested, refunds are applied as a credit toward future HVAC purchases.
• Refund Checks: Customers may request a refund check in the account holder's name (processing time: 10–14 business days).
• Credit Card Refunds: Refunds will only be applied to the same card used for the original HVAC purchase (card number must match).
• No Cash Refunds: Cash refunds and third-party payments are not permitted.

Shipping Policy

• COD Customers: Payment is required upfront, including shipping costs.
• Expedited Orders: Expedited shipping is calculated at our cost of the HVAC part plus 5%.
• Non-Expedited Orders: Standard freight charges apply.
• Order Cancellations: Once a factory order is placed, it cannot be canceled. Customers are responsible for any 25% restocking fee plus freight charges assessed by the manufacturer. Overpayments are credited to the customer's account or refunded to the original card on file.

Why This Matters for HVAC Contractors

We understand that HVAC contractors, dealers, and installers depend on reliable supply chain support to keep heating and cooling jobs on schedule. Our returns and shipping policy is designed to protect our customers while ensuring fair handling of inventory, special orders, and freight costs.

For any questions about HVAC product returns, shipping policies, or order cancellations, please contact your local Habegger Corporation branch.